I was at McDonalds this morning. It has just opened and there wasn’t any customer except me.
After I ordered the Buzz Lightyear toy, apple pie, nugget, ice-Milo with little ice and coffee, I was about to pay.
Came an auntie about late 50s in her loud, English speaking voice ordering “Three chicken burgers, take home”. The staff has not finish giving me my change and this old hag just cut through with her loud voice, standing next to me.
So, the sweet young Malay girl told her to ‘wait ha, auntie’, smiled and carry on giving me my change and starting to get my order done etc. While waiting for her to get the stuffs, I decided to step about five steps away to let my toddler ride on those kiddies ride.
Old hag got mad and got even louder. Dei, you are in McDonalds and you are supposed to queue lah wei (I was thinking to myself). She shouted and wave for the McD’s supervisor who was doing something on the PC in a little room. “Wei, why no one around? Service very bad.”
After I dropped the coin into the kiddie ride, I went back to the counter and gave the old hag a hard stare, indicating that it is still my turn and not hers. Poor girl was flustered and tried to explain to her supervisor that she is still servicing me and it is not the old hag’s turn. After the old hag was done with, the girl again got another lecture from her supervisor.
This reminds me of the time when I was in KLCC, one night just before Raya. So, the Raya mood was there and the McD’s staffs were cleaning up as they were closing the next day. One fat lady wearing some dinner dress made of velvet (velvet made fat people fugly, ok?) was scolding a counter staff. Heck, it is Raya mood so give the chap a break, will ya? It is going to be Raya so cheer up! She was angry because when the guy opened a new counter, a few of us who were behind her noticed and ran to join the new counter causing her to be left behind.
Then, there was another occassion when I was at some coffee joint along the North-South Highway. A group of men, possibly just being made rich by some new econ. policy, wearing huge rings and acting all belagak also treated the service staff there badly. This sort of behaviour from the bunch of rich, Malay, businessmen was rather disturbing to me because they had lost their sopan-santun and lemah-lembut kind of manners.
Frankly, I am not an angel and had been a meanie to some service staffs sometimes. But this is when they got annoyingly rude, bull-headed and tried to be smart. I think it is very unkind for us customers, usually richer, more fortunate, more educated to treat these young people who are trying to eke out a living this way. Many of them may not be trained by their management. Some of them probably are scared shit of their customers. So, it is very unkind to torture them that way. PMS kah, menopause kah, lack of sex kah, there is no excuse.
Next time, if I ever get to Heaven, I am going to ask God to assign me to help the gatekeeper. I will kick every one who had been unkind to break the air-muka (self-esteem) of service staffs in public to hell.
Good manners begets good service. Bad manners deserves their food to be spitted on.