The topic here is not about my son. So, don’t discuss that.
He got a bike collision and the other party was sent to the Penang General Hospital by ambulance. But my son phoned me because he can still walk and talk. So, I went to pick up pronto.
Rushed him to LWE around 1.20 pm. He was weak due to pain and has to be in a wheel chair. Seen by the M.O. and I wanted him admitted for observation because he got a swelling on the head. Plus sprains and some abrasion wounds.
M.O. said must take x-ray and refer to the right doctor. M.O. asked if I want a brain scan and I told him to go ahead. But after something like hours at the x-ray department, he was finally pushed out. I asked the X-ray department if I can admit him to a ward already. X-ray dept said yes. So, I went to the admission counter. Admission counter said the chart is not there.
I asked them, So what do I do?
They said, “Nothing. The chart will come.”
I don’t trust them so I went to ER to find out. Nurse there couldn’t find the chart. And asked me to wheel my son to ER waiting area.
So, wait further. And I am terribly pissed. Nurse said they cannot admit until the doctor said so. And they don’t know which doctor to assign to.
Now, I am really pissed. I told her, “I want my son admitted for observation. What do you mean you cannot allocate a doctor? I am not your regular patient, I know what I want and that means, I want him in a ward now so that he has a place to rest.”
Then, they couldn’t find his x-ray films. And knowing how busy those doctors are (with their day clinics) I know it will take forever to finally get them to see the x-ray and decide if they want to admit my son.
So, with the “I am not your regular patient”, they are forced to get my son back to admission counter.
I reached there, took out my credit card and the admission counter asked me to wait.
I pun dah sangat tulan. I scolded, “My son was admitted into ER since 1 pm, now it is 4 pm. What waiting you want me to do?”
So, they kwai-kwai have to do the admission procedure.
I am so gonna grill their backsides. An email to their Medical Superintendent is due very soon.
Just because my son is not writhing in pain or oozing blood, it doesn’t mean they can push him from one department to another for three freaking hours. He has high tolerance of pain but that doesn’t mean they can ask their patients admitted to ER to go from one end to the other end of the hospital.
I know their hospitals procedure inside out and they also know I am THE notorious, obnoxious Mrs. Loh and I still get these slow services and attention. I wonder how many patients have to do the merry go round. If the hospital is not having enough staff and facilities, stop freaking take in so many foreign patients. The hospital is more like a hotel with foreigners pushing their luggages all over. Niamah, just because they are what-what medico tourism bullshits, we locals get lousy service and I couldn’t even get a first class single room. Now, have to share room somemore. Tiu. Cilaka. KNNMCB.
As I said, the issue is not about my son. Don’t even mention it. I am just plain tulan with staffs who follow procedures buta-buta. I met a friend there and told her, “Sister (name edited), I feel like strangling all your admission counter staffs and the ER nurses. I know I have your blessings. LOL.”
DNMCH, I was so hungry, so hot, so mad, coffee deprived and the last word I want to hear is WAIT. And hospitals should keep their whatever health accredition certificate, what-what ISO and just focus on teaching their staffs more common sense.