SNOBBISH CUSTOMER SERVICE IS SUICIDAL
I did not earn the obnoxious name for nothing. I suppose by now you know how I tried to remain the nice person which I am not.
Like the other day, I walked into a shop and asked for the HD video cam to try out. I know I don’t dress the part of a professional photographer or anything like that. But I have the money and I have the skills, you know? But the Ah Beng in the shop wasn’t keen to serve me at all. First he said, no battery. Next, he tried to give me another lame excuse as he wasn’t keen to take down the camera from the shelf. I got pissed and spew all the technical questions that he couldn’t answer. Then…only he started to get his lazy ass off the stool and his Solitare game to bring the camera for me.
I have had many bad experiences elsewhere. Why do customer service people always have that snobbish exterior and treat us like beggars when we don’t put on our fake façade? I remember walking into one of the banks a couple of years back. I wanted to set up an account so that I can withdraw my Paypal to my bank. The first bank I went to, they were clueless what PayPal is. And you know what? They hired all these aunties who are in their late 40s who are so probably living in the 80s when we don’t have internet.
I almost burst a few arteries trying to explain to them that their bank is on the list of Paypal withdrawal bank. But just because they haven’t heard of it, they said they can’t do it. Then, I demanded to see their manager. When the manager came out of his office, he flustered a bit and was trying to hard to act like he knows a lot.
But you know what? He mumbled something that made me almost slap him. He said something like, it is not worth it to apply because of the hassles and the amount of money coming in. That was the end of me ever stepping foot into their bank.
And then, there is another one of the so-called international bank with their polished customer services who are dressed like air-stewardess. You know…all those American slang, polished customer service? I wanted to open a Singapore bank account and I went to enquire if they can do it for me here in Penang.
I explained that I want money deposited into a Singapore bank. The guy said smugly…”Mam…we cannot do it here. However…if you yadda yadda yadda (it is something about education/business purposes), you will need at a minimum SGD50,000 yadda yadda yadda….” When the amount was mentioned, he was trying to say, “Woman, even if we have it, you can’t afford it” kinda tone, with his stupid grin.
Again, that’s the end of it. No more banking with them or even consider doing so. How stupid of banks not to notice that their customer service people are sometimes so full of themselves, snobbish and judge clients by their appearances. Can banking be better? You find out. Plenty of rants like mine over there.